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F.A.Q

Frequently asked

Return & Exchange Policy

We are committed to providing a superior experience to our customers.  We pride in the authenticity of our products, direct from the manufacturer. To ensure 100% Satisfaction in the authenticity of our products, we are happy to return your purchase within 7 days of receipt of product.

Conditions

• Returns must be made within 7 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition. We do not refund damaged products.
• Please mail your Purefayce return to:

Purefayce
Attn: Store Manager – Purefayce
65-S, Quaid-e-Azam Industrial Estate,
Kot Lakhpat, Lahore, Pakistan.

• You will be responsible for the return shipping charges
• Please make sure to record your tracking number and send a slip to our WhatsApp +923024944478 with reason for return. (No refund until physical receipt of returned products. We are not responsible for lost or damaged packages)

Please contact customer service with any questions by email at 
info@purefayce.com
 or by phone at +923024944478 (M-S 9AM-6PM EST)